Support for your Internet equipment

Find all the information you need about the equipment to connect to the Internet and use a Wi-Fi network, whether you subscribe to Helix or another Internet access.

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Helix Internet

Learn more about the components of your Helix Internet equipment and the procedure to easily install it yourself.

Helix Fi gateway description .

Helix Fi gateway installation .

Helix Fi gateway LED lights.

Better understand Wi-Fi pods.

Wi-Fi pods description .

Wi-Fi pods installation .

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Other Internet accesses

Learn how to install your Videotron modem and Router in order to access your Internet service.

Modem installation .

Router installation .

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Troubleshooting

Learn how to easily solve your Internet connection or equipment issues.

Issues with my Internet connection .

Issues with my Wi-Fi pods .

Have more questions?

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Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.

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Contact us

Enjoy fast, real-time service, from your computer or mobile device.

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Find a store

Come see us in one of our 115 stores and enjoy a unique customer experience.