Helix Fi gateway

Front view

1. WPS button (Wi-Fi Protected Setup)  
   Enables to easily and securely connect devices to your protected Wi-Fi network without having to manually enter your network’s name and password.
2. Status LED  
   Indicator light that shows the gateway’s status. For more details on its colours, refer to the page What the LED lights on the Helix Fi gateway mean.

Back view

1. Telephone cord inputs (2)  
   Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron’s Home Phone service, which currently uses another technology).
2. Ethernet ports (2)  
   Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
3. Coaxial cable input  
   Enables you to connect the gateway to a coaxial outlet.
4. Power supply input  
   Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch.
5. Gateway restart button  
   Enables you to reset the gateway to factory settings. See how to do it.

Bottom view

1. Network Name (SSID)  
   Wi-Fi network’s default name.
2. Password  
   Default password to connect to your Wi-Fi network for the first time.
3. WPS PIN  
   The device’s personal WPS identification number.
4. SN  
   Device’s serial number.
5. CM MAC  
   Gateway’s MAC address.
6. MTA MAC  
   MAC address for telephone services.

Technical specifications

Dimensions

• Width: 13 cm
• Height: 21 cm
• Depth: 9 cm

Connections

• 2 Ethernet ports : 1 Gbps (WAN/LAN) and 1 Gbps (LAN)
• 1 port EWAN
• 2 ports RJ-11 / PacketCable (telephone)
• 1 coaxial input 1 Gbps
• 1 Separate 110 V power supply

Connectivity

• Wi-Fi devices supported by band: 105 (30 out of 2.4 GHz / 75 out of 5 GHz)
• Wi-Fi protocol: 802.11 g/n/ac (Wi-Fi 5)
• Certification: Wave 2–2016
• 5 GHz Wi-Fi antennas: 8 x 8
• Maximum data flow: 1 Gbps
• Wi-Fi Security: WPA2
• Docsis: D3.1
• IoT antennas: Bluetooth and ZigBee
• Backward compatibility with non ac-enabled devices