Good to know
At any time, press * to cancel and return to the main menu.
Listening to a message
Press 1 to listen to your new or saved messages.
Sub-options
While listening or immediately after, choose one of the following options:
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Go back a few seconds |
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Pause the message for a few seconds or resume playback |
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Skip a few seconds |
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Go back to the beginning of the message |
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Hear the previous message |
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Hear the details of the message (date, time, and caller’s number) |
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Forward this message to one or several other phone numbers |
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Delete the message |
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Call the number where the message is coming from |
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Slow down the playback speed |
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Accelerate the playback speed |
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Save the message |
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Access the complete list of options |
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Cancel and return to the main menu |
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Skip to the next message |
Learn more about how to listen to your messages.
Recording and sending a message
Press 2 to record a message and send it to one or more recipients at a time.
Choosing the recipient
Enter the phone number of the first recipient, then choose one of the following options:
1 Send the message to a single number
2 Send the message to multiple numbers
3 Exclusive to Voicemail Plus subscribers: Send the message to a contact list
* Return to the main menu
Recording a message
Record your message, press # to end the recording, then choose one of the following options:
1 Re-record the message
2 Hear the message
3 Send the message
* Cancel and return to the previous menu
Managing your greetings
Press 3 to manage your voicemail greetings.
Sub-options
To determine the type of voicemail greeting you want to edit, choose one of the following options:
1 Personal greeting
2 Exclusive to Voicemail Plus subscribers: Extended greeting message
3 System greeting which uses your name
* Cancel and return to the main menu
Setting up Voicemail
Check out the most common Voicemail setup procedures for Mobility or Home Phone services.
Configuring your mailbox
Press 4 to set up your mailbox.
Sub-options
1 Manage the PIN authentication feature — Choose one of the following options:
1 Enable or disable the PIN skip option
2 Change the PIN
2 Choose the automatic playback mode — Press the key to enable or disable the mode
3 Information about messages
1 Enable or disable the mention of detailed information (date and time) before a message is played
5 Language — Change the language of the voice instructions
6 Exclusive to Voicemail Plus subscribers: Distribution list configuration — Choose one of the following options:
1 Create
2 Listen to the configured lists
3 Modify
4 Delete
8 Text notifications — Choose one of the following options:
1 Enable or disable notifications
2 Send a text notification
9 Message notifications
1 Enable or disable notifications
* Cancel and return to the main menu
Accessing another mailbox
Press 5 to access another phone line’s mailbox.
Dial the 10-digit number of the mailbox you want to access.
Downloadable checklist
To keep the Voicemail shortcuts at your fingertips, download the complete checklist.
