Using an Apple Watch

Same Plan, Same Number plan

The Same Plan, Same Number plan allows you to make and receive calls, exchange text messages, and use mobile data from an Apple Watch paired with your iPhone.

Your watch and phone use the same number. The data used by the watch is deducted from the Mobile plan linked to your phone.

Coverage offered

Once the Mobile plan for your watch is activated, your Apple Watch can connect to the cellular network anywhere in Canada where VoLTE is available. See Videotron’s mobile network coverage.

Outside the VoLTE coverage areas, you can use your Apple Watch via Bluetooth and Wi-Fi.

International roaming service is not currently available for smartwatches, even if your Mobile plan includes data that can be used abroad.

Using your Apple Watch without your iPhone nearby

The Same Plan, Same Number plan allows you to use voice, text, and data services, even if the Apple Watch is not close to your iPhone, as long as the watch is connected to a Wi-Fi or mobile network.

When your phone is turned off, however, only iMessages can be received on your watch. iMessage and iCloud services must be configured on the watch and on the phone. Learn more about using Apple Watch without your iPhone nearby.

Watch-to-phone connection types

Apple Watch can connect to your iPhone three ways, in order of priority based on how close your phone is:

1. Bluetooth
2. Wi-Fi (on the same network as the phone)
3. Cellular mode

Cellular mode only works in Canada. When you are out of the country, the watch resorts to using the first two types of connection (Bluetooth and Wi-Fi).

Essential Apple Watch features

Making a call

Use Siri to make a voice call using a voice command. Say something like:

• “Call (contact name)”
• “Dial (phone number)”
• “Call (contact name) by FaceTime audio”

You can also make a manual call:

1. Open the Phone app on your Apple Watch.
2. Select Contacts, and then turn the Digital Crown to scroll.
3. Tap the contact you want to call and then tap the Phone button.
4. Choose FaceTime audio or the phone number, depending on the kind of call you want to make.

For more information, see Apple’s help page on Apple Watch calls.

Answering a call

When you hear or feel a call notification, you have two options:

• Accept the call: Tap the phone in the green dot.
• Transfer the call to Voicemail: Tap the phone in the red dot.

For more information, see Apple’s help page on receiving calls on Apple Watch.

Reading a text message

When you hear or feel an alert notifying you that a message has arrived:

1. Raise your Apple Watch to read it.
2. Turn the Digital Crown to scroll to the end of the message.
3. To return to the beginning of the message, tap the top of the screen.

For more information, see Apple’s help page on reading messages with Apple Watch.

Sending a text message

1. Open the Messages app on your Apple Watch.
2. Tap the pencil icon at the top of the screen.
3. Select Add Contact, and then do one of the following:
   • Tap a contact from the list of recent conversations
   • Tap the microphone icon to say a contact name or phone number
   • Tap the icon in the blue dot to select a contact from your entire contact list
   • Tap the number pad icon to dial a phone number
4. Tap Create Message and enter your message.

For more information, see Apple’s help page on sending messages with Apple Watch.