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2.5 GIGA, power for the whole family
Designed for ultra-connected households
The ideal speed for families, passionate gamers, and content creators who need a powerful, high-performance connection.
Ideal for ultra-intensive, simultaneous use
Enjoy uncompromising power and smooth performance, with equal download and upload speeds to handle even the most demanding online activities.
Unlimited and all-inclusive
Unlimited usage – Internet gateway included – Management app included – Advanced Security included
Our Helix equipment
Frequently asked questions about 2.5 GIGA Internet
Our fastest plans are fibre-powered* GIGA Internet, available in most areas where Helix services are available, and 2.5 GIGA Internet, available in certain 100% fibre-to-the-home areas.
With Helix, 2.5 GIGA Internet, 100% fibre,* is symmetrical because it offers the same lightning-fast download and upload speeds. It’s the perfect choice for ultra-connected families, demanding gamers, teleworking pros, content creators and anyone who wants a high-performance connection, today and for tomorrow. Thanks to the high-performance Helix Fi gateway, you can enjoy powerful Wi-Fi* and a strong signal that extends throughout your home. The included Helix Fi app allows you to easily manage your network and all your connected devices, and offers Advanced Security for the most secure Wi-Fi.*
Download speed to the gateway: 2.5 Gbps
Upload speed to the gateway: 2.5 Gbps
The 2.5 GIGA Internet plan is available in Videotron’s fiber-to-the-home network territory, in selected areas. To find out if this applies to you, consult the map and directory of cities and municipalities served by region as part of Operation High Speed.
Here is the minimal configuration required on each of your devices to reach the optimal speed of your 2.5 GIGA Internet plan (the combination of at least three devices with wireless and wired connection is required to obtain the maximum speed with this configuration):
- Processor
Intel Core (10th generation) or equivalent - Operating system
PC: Windows 10
Mac: macOS 15.0 - Free disk space
2 GB - System memory
8 GB - Network Interface Card (NIC) or network adapter
Gigabit Ethernet - Wired Ethernet connection
Cat5e Ethernet cable - Web browser
PC: Google Chrome (latest version)
Mac : Safari (latest version)
Find the Internet plan that suits you best
GIGA Internet
500 Internet
Videotron, Quebecers’ #1 choice : The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*
It pays to shop online!
2.5 GIGA Internet at $90/month
This limited-time offer applies to new Videotron customers who reside at eligible addresses and who subscribe to Helix Internet. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $3 per month, conditional upon customer maintaining their subscription to a Helix Internet plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $93; and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet plan. Equipment rental is subject to availability and gateway models may vary. The 2.5 GIGA Internet plan is available only where access and technology permit. Maximum Internet speed at the gateway is 2.5 Gbps. Internet speed may vary based on the gateway, technical configuration, number and type of wired and wireless equipment, personal usage, environment, Internet traffic, server, shared use of Helix TV service (if applicable) and other factors. Services, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Taxes not included. Certain conditions apply.
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Powerful Wi-Fi
Based on the Full Network Test feature in the Helix Fi app, for which an average of 87% of Helix Internet subscribers got good or excellent results in 2025.
Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.