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When everyone wants to come over
Ultra-fast Internet, a reliable network, and TV that brings everyone together–you’ve got everything you need to enjoy it, even with a full house!
Current customer on the move?
Complete your address change in a snap via chat or by phone. It’s quick and easy!
TIMELINESS
Minimize the downtime of your services and enjoy your equipment as soon as you move in with our fast delivery service.
AUTONOMY
Choose when you want to set up your equipment at your own pace. Our self-installation procedures and videos are waiting for you online, no matter what time of day or night.
FLEXIBILITY
Do your transactions online, from creating your account to managing your services, adding options or selecting your channels, and count on us for everything else, such as transferring your mobile number to Videotron.
Frequently asked questions about moving
Call or chat with Customer Service up to 90 days prior to your desired installation date to notify us of the change of address and schedule an appointment with a technician if required.
Prepare for your call or chat by gathering all the required information.
If you are taking advantage of your move to become a new Videotron customer, you can subscribe to Helix services online. Create your custom plan.
If you are already a Videotron customer and you are taking advantage of your move to switch from your old services to Helix services, you must call us to schedule the disconnection and move of your old account, as well as the activation of Helix services at your new address. See how to prepare for this call.
To disconnect Helix equipment
Unscrew the coaxial cable from your Helix Fi gateway. Disconnect the power (and Ethernet) cables from the gateway and Helix TV terminal, in addition to the HDMI cable. Remove the Wi-Fi pods from the electrical outlets.
To disconnect Videotron equipment
Disconnect the power cables of all your equipment, except for the Wi-Fi amplifier, which you need to unplug from the electrical outlet. Unscrew the coaxial cables from your illico modem and terminal/decoder (DTA). Remove other Ethernet, HDMI, telephone, component and audio cables from your equipment.
Carry all your equipment with its wires in the original box or securely, such as modem, gateway, router, terminal, decoder, remote control, pods, amplifiers, etc.
To reconnect Helix equipment
If your new home is already connected to the Videotron network, the interior cabling is functional and you are not a subscriber to the Home Phone service, you can choose self-installation and reconnect your Helix equipment yourself by following our detailed instructions.
Note that if your new home has never been connected to the Videotron network or if the connection is too old and needs checking, a connection appointment will be required before you self-install your Helix equipment. You will be able to schedule this appointment when you contact our Customer Service for your change of address.
To reconnect Videotron equipment
To find out how to reconnect your Residential Internet and illico TV services in your new home, check out our instructions.
If you have a Mobile plan and you’re planning on moving, you should let us know as soon as possible and perhaps even change your mobile phone number.
More details
You must disconnect your Home Phone equipment properly and take it to your new home so that a technician can reinstall the service if you’re planning on keeping it.
Learn how to
Many homes only need the Helix Fi gateway to enjoy optimal Wi-Fi coverage. However, if some rooms in your new home have a signal that is too weak, Wi-Fi pods provide the perfect solution by extending your coverage to serve these areas.
It pays to shop online!
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Same prices as over the phone or in-store
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No hidden fees
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At your own pace, with no waiting
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Free delivery in 48 h*
Conditions
Conditions*
No. 1 customer service in Québec
According to a Léger survey conducted from August 5 to 15, 2024.
Delivery
Parcels are usually received within 48 business hours in urban areas and within 72 business hours in rural areas following the order. Delays may occur during holiday periods.
GIGA Internet at $75/month
This limited-time offer applies to new Videotron customers who reside at eligible addresses and who subscribe to Helix Internet. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $8 per month, conditional upon customer maintaining their subscription to a Helix Internet plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $83 and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet and TV App plan. Equipment rental is subject to availability and gateway and terminal models may vary. Access to Unlimited GIGA Internet is offered exclusively where access and technology permit, and includes download speeds of up to 1 Gbps and upload speeds of up to 50 Mbps. Internet speed may vary based on technical configuration, customer’s wired and wireless equipment, environment, personal usage, Internet traffic, and other factors. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra, if required. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Applicable municipal, provincial, and federal taxes and fees extra. Videotron's network combines fibre optics and coaxial cables. Available where access and technology permits. Certain conditions apply.
500 Internet + TV 10 channel choices at $114/month
The offer entails: (a) a lifetime promotional discount of $26 per month, conditional upon customer maintaining their subscription to a Helix Internet and TV plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $140; (b) the rental of the Helix Fi gateway and one (1) Helix TV terminal, included for customers who subscribe and maintain their subscription to a Helix Internet and TV plan. Gateway and terminal rental is subject to availability, and models may vary; and (c) illico+ With Ads, offered as a bonus (default), or illico+ Ad-Free, for an additional fee of $5/month, when the customer subscribes to a Helix TV plan or the TV App, and maintains their subscription. illico+ is an online subscription-based video-on-demand service. This service requires specific configuration. The content offering is subject to change at any time. Viewing content online requires Internet access and involves the use of data, the cost of which shall be borne by the customer. All illico+ plans support illico+ content. The illico+ With Ads plan, live events, and conventional and specialty channels, where available, include advertising. The type and number of advertisements displayed may vary and are subject to change without prior notice. Subject to the customer's consent, certain advertisements may be personalized based on the customer's interests or preferences, as indicated in the customer's personal information. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra, if required. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Applicable municipal, provincial, and federal taxes and fees extra. Videotron's network combines fibre optics and coaxial cables. Available where access and technology permits. Certain conditions apply.
Canada-International 100 GB plan at $50/month
This limited-time offer applies to Videotron Residential customers who subscribe to the Canada–International Mobile plan. The offer consists of granting the customer, upon the addition of a new Mobile Line, the Canada–International 100 GB Mobile plan at a monthly service rate of $50 when the plan is combined with an eligible Internet service and there are at least two (2) Mobile Lines on the customer's account. Multiservice discount: The multiservice discount consists of granting a monthly discount of $5 per Mobile Line, on subscription to a Mobile plan with a monthly service rate of $30 (before any discount or credit); a discount of $10 on subscription to a Mobile plan with a monthly service rate ranging from $50 to $60 (before any discount or credit); or a discount of $15 on subscription to a Mobile plan with a minimum monthly service rate of $70 (before any discount or credit), when customer also subscribes to an eligible Internet service. Multiline discount: The multiline discount is conditional upon the presence of at least two (2) Mobile plans with data on the account. Customer is granted a monthly discount of $5 per Mobile Line, up to a maximum of seven (7) Lines, for Lines with data registered to their account. Conditions related to the Mobile plan: Customer gets a $5 monthly discount on subscription to a new Canada–International 100 GB Mobile plan. This plan includes unlimited local and long-distance calls anywhere in Canada. It also includes local calls in the included countries, as well as calls from these countries to Canada. To find out which countries are included in the Canada–International Mobile plan, go to: https://www.videotron.com/en/support/mobile/travel/plans-for-travellers. Use of the Canada–International plan (calls, text messages, and data) is possible in the countries included in the plan for a maximum of one hundred and twenty (120) days per year, calculated from the initial subscription date. If usage exceeds the one hundred and twenty (120) days per year, Videotron may charge overage fees or remove the privilege entirely. Use of the Canada–International 100 GB Mobile plan is limited to 10 GB/month in the following countries : Anguilla; Antigua & Barbuda; Aruba; Bahamas; Barbados; Bermuda; Bonaire; Cuba; Curaçao; Dominica; Grenada; Guyana; Haiti; Jamaica; the Cayman Islands; the Turks and Caicos Islands; the British Virgin Islands; Montserrat; Saba; Saint Kitts and Nevis; Saint Vincent & the Grenadines; Saint Lucia; Sint Eustatius; St. Maarten; Trinidad and Tobago; French Polynesia; Burkina Faso; Democratic Republic of the Congo; The Gambia; and Ghana. The monthly limit of 10 GB/month is reached as soon as the total data used internationally exceeds 10 GB, regardless of the number of countries visited. The Canada–International Mobile plan is not applicable on cruise ships and in areas that are not supported by a partner operator (offshore areas), and additional fees will be charged to the customer on a per-use basis. For cruise ship and offshore rates, go to: https://videotron.com/en/support/mobile/travel/roaming-rates#cruise-ship-or-areas-not-supported-partner. Long-distance calls made from Canada to other countries, long-distance charges within or between countries included in the plan, options, fees for extra usage, off-plan roaming fees, as well as other applicable fees are not included. For rates for long-distance calls and out-of-plan data usage, go to: https://www.videotron.com/en/support/mobile/travel/roaming-rates. General conditions: Mobile activation fees of up to $70 per Line not included. Applicable municipal, provincial, and federal taxes and fees extra. Options, fees for additional minutes and data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Photos for illustrative purposes only. Colour availability may vary. Certain conditions apply.
Save up to $20/month on Mobile plans
This limited-time offer applies to Videotron Residential customers who subscribe to one or more eligible Mobile plans and an eligible Internet service, and who maintain their subscriptions. Multiservice discount: The multiservice discount consists of granting a monthly discount of $5 per Mobile Line, on subscription to a Mobile plan with a monthly service rate of $30 (before any discount or credit); a discount of $10 on subscription to a Mobile plan with a monthly service rate ranging from $50 to $60 (before any discount or credit); or a discount of $15 on subscription to a Mobile plan with a minimum monthly service rate of $70 (before any discount or credit), when customer also subscribes to an eligible Internet service. Multiline discount: The multiline discount is conditional upon the presence of at least two (2) Mobile plans with data on the account. Customer is granted a monthly discount of $5 per Mobile Line, up to a maximum of seven (7) Lines, for Lines with data registered to their account. General conditions: Mobile activation fees of up to $70 per Line not included. Applicable municipal, provincial, and federal taxes and fees extra. Certain conditions apply. Offers, services, and rates are subject to change without prior notice.