Note: My Account and Customer Centre are now accessible from the same login screen.
Signing up for our self-serve platforms
My Account
When you subscribe, an email is sent to you to complete your registration. Didn't receive this email? Please contact us.
Once you register for My Account, those login credentials will become your credentials for the Customer Centre as well. One less thing to remember!
Customer Centre
To register for the Customer Centre, the account holder must fill out the registration form and create a password. Check out our tips on creating a strong password.
Getting an error message?
Try our quick fixes to solve the problem on a web browser or mobile app.
If you still can’t log in, contact us.
Retrieving your ID
If you have forgotten your ID, retrieve it.
My Account
Your ID is the email address we use to send you your invoices and share news and information about your Helix services.
Customer Centre
When you registered for the Customer Centre, you created a username. It can be an email address or another alias.
Not receiving the recovery email?
Check your junk mail folder or try entering a different email address. If the problem persists, please contact us.
Changing your ID
To change your ID, please call Customer Service.
Retrieving or changing your password
If you have forgotten your password or want to change it, simply reset it.
Didn't receive the email? Check your junk mail folder.
Using the Videotron mobile apps
Download our apps to control your Wi-Fi and enjoy your entertainment from a mobile phone or tablet.
Download links
Logging in
Use your My Account or Customer Centre credentials to connect to our apps.
Frequently Asked Questions about online account access
- Clear your browser or your app cache and try again to log in.
- Reset your password, then try logging in again.
- Call our Customer Service.
The link to the login page is in the top right corner of our site.
You may already be logged in. If you see your name at the top right of the page, click on it to access your account.
- Go to the login screen and try to connect.
- Clear your browsing history and try again to log in.
- Try using a different browser.
- Reset your password, then try logging in again.
- Call our Customer Service.
We started using My Account when we launched Helix. Our goal is to migrate all our services to that platform. In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre, even if these platforms are accessed from the same login screen.
My Account
My Account includes Helix services: Helix Internet, Helix TV, and Helix TV App. Our goal is to migrate all our services to this user-friendly platform.
Customer Centre
The Customer Centre includes the Mobility, illico TV, Hybrid Fibre Internet and Home Phone services. You may be subscribed to some of these services in addition to Helix services which appear in My Account.
We started using My Account when we launched Helix. Our goal is to migrate all our services to that platform. In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre, even if these platforms are accessed from the same login screen.
Adding a user: In the Customer Centre, the account holder must go to the Manage account users section and add a user.
Editing or deleting a secondary user: In the Customer Centre, the account holder must go to the Manage account users section and click the View button beside that user. From there, they will be able to modify the user’s information and authorizations or delete the user.
Secondary users cannot be added to My Account.
My Account
All your addresses are in the same account space. To view address information, select the location from the drop-down menu at the top left of the account overview page. Note, however, that since each address has a different account number, payments must be made separately.
Customer Centre
You’ll need to create a Customer Centre account for each address. Choose a descriptive username for each account (e.g., House, Cottage, Condo, etc.).
Do you have multiple accounts? Read our tips on managing your invoices.
Use your Customer Centre login information.
To download the app, your mobile device must be running on Android 5 or later, or iOS 12.4 or later.
No, not at the moment. For quick access to My Account from a cell phone, please bookmark the login link or click on SIGN IN 
in the top right-hand corner.
To reset your password, log in to your Customer Centre and follow these steps.
If your account is linked to a messaging app on a phone or computer (Outlook, Gmail, Mail, etc.), you need to update your password in the app’s parameters after it has been modified.
