Pay-per-use mobile services

To find out which territories and services are included in your plan, go to the Mobile section of the Customer Centre or the User Centre + app. Any usage that exceeds the limits or coverage of your plan is billed on a pay-per-use basis at the rates indicated above.

It depends on the area covered by your plan (for example, Canada or Canada and the US).

Local calls: within your region Almost all our current plans include unlimited local calls. If your plan does not include unlimited local calls, you’ll be charged for each call made after you exceed the number of minutes included.

Long-distance calls: from your region to another region Almost all our current plans include unlimited long-distance calls to numbers located in the covered territories. However, long-distance calls are billed on a pay-per-use basis if:

• Your plan does not include unlimited long-distance calls, and you exceed the number of minutes included.
• You make a long-distance call to a number in a territory not covered by your plan. View international long-distance calling plans.

Roaming calls: from outside your coverage area to any destination All services, including calls, are billed as roaming when you’re outside the area covered by your plan.

Mobile data: yes 
We can send you up to three text messages before you reach your data usage limit. To make sure you receive these notifications and to get other tips, check out our tips for managing your mobile data usage.

Calls and text messages: no 
We don’t send notifications before the usage limit is reached for calls or text messages, if applicable. But you can track your usage in real time in the Mobile section of the Customer Centre or User Centre + app.

611 (to contact our Customer Service Department) is always toll-free, 24/7, from anywhere in the world.

For other special numbers, long-distance and roaming charges may be billed in addition to service charges, if applicable. View the rates for the most popular telephone services.