Activating my SIM card and configuring my device

Have you received a new SIM card and perhaps a new mobile phone? Check out the following procedures on how to kick things off on the right foot and start using your mobile services on your device.

1. Make sure to turn your device off.
2. Insert the SIM card.
3. Activate the SIM card.
4. Turn on the device.
5. Configure the device, if necessary.
6. Complete the initial Voicemail setup.
7. Configure network settings, if needed, to make sure your services are functioning properly.
8. Perform all other recommended configurations.

Inserting the SIM card

You need to insert a SIM card into your phone to for it to be registered on the network and ensure it works properly. Let’s get started:

1. Turn your device off.
2. Insert the SIM card ejector tool or the tip of a paper clip into the hole in the SIM card holder and press until the holder opens.
3. Remove the holder from the device. If necessary, remove the old SIM card. Carefully place the new SIM card inside the holder. Line up the card’s tapered corner with the holder’s tapered corner.
4. Insert the holder back into the device and push until it closes completely.

Activating your SIM card

To finalize the activation of your SIM card, choose the situation that applies to you. Note that if you activate a new Mobile Line with a new number, the SIM card will activate automatically after you insert it into your mobile.

Mobile Line managed in My Account

If your Mobile service is managed in My Account, log in to your online account and click:

• Activate my SIM card if you’re keeping your current Videotron phone number
• Transfer my number if you have transferred your mobile number from another provider

Mobile Line managed in the Customer Centre

To complete the activation of your SIM card, follow the steps that apply to your situation.

If you’re keeping your current Videotron phone number (renewal)

1. Call our toll-free automated activation service at: 1-833-657-5507.
2. Choose option 9, then option 1, and follow the instructions.

If you have transferred your mobile number from another provider

To complete the transfer of your number, choose one of the following options:

• By automated call: Dial 1-877-477-5757, choose option 9, then option 1, and follow the instructions.
• Online: Log into your Customer Centre and click Complete your Mobile activation, in the Mobile section.

Turning your mobile phone on

Once you have inserted your SIM card, you can turn your mobile phone on. Depending on the device, press and hold the side button or the on/standby button until the phone lights up.

Setting up your mobile phone

When you turn your mobile phone on for the first time, you need to complete its initial setup before using it. A configuration wizard guides you through the different steps.

iPhone

1. Follow the on-screen instructions to choose your language, country, and accessibility options.
2. If you already have another Apple device, tap Quick Start to automatically configure your new iPhone. If not, tap Set Up Manually.
3. Select a Wi-Fi or cellular network to activate your device and continue configuring it.
4. Set up Face ID or Touch ID and create your access code to protect your data.
5. If you have an iCloud backup or backup on a computer or Android device, restore or transfer your data. If not, tap Don’t Transfer Apps and Data.
6. Enter your Apple ID and password or select Forgot password or don’t have an Apple ID? to recover it, create an Apple ID, or set it up later.
7. Turn on automatic updates and information sharing, then set up Siri and other services and display options (optional).
8. Tap Start to start using your phone.

If necessary, check out more information on how to set up your iPhone.

Android

1. Select your language and accept the Terms of Use, then tap Next.
2. Select your Wi-Fi network, enter your password, and tap Next.
3. If you have a Google account (@gmail.com), enter your ID and password. If not, tap Create Account and follow the instructions.
4. Select the Google services you want to activate and tap Accept to continue.
5. Create a password or save your fingerprint to unlock your device.
6. Depending on the device you have, you may be asked to accept the manufacturer’s terms of use or create an account with the manufacturer (Samsung, for example). The creation of this account is optional.
7. Your Android device is ready for use. If you wish to further customize your device, go to Settings.

If necessary, check out more information on how to set up your Android device.

First Voicemail setup

Start by accessing your voicemail with your temporary PIN, then choose a new PIN and set up your greeting message.

1. Press and hold 1 to access your voicemail.
2. Enter your temporary Personal Identification Number (PIN), which is the last 4 digits of your phone number followed by 99#.
   • E.g., if your phone number is 514-281-1711, enter 171199#.
3. Follow the instructions:
   • Enter a new PIN, followed by #.
   • Enable the PIN Skip feature if desired.
4. Record your name for the greeting message: wait for the beep at the end of the instructions, say your name, then press #.
5. Choose the type of greeting message:
   • System message with your name only.
   • Personalized greeting message.

For more details, see how to set up Voicemail on a mobile phone.

Other recommended configurations

Congratulations! Your mobile is now activated and ready to use! We recommend that you keep customizing your services and device using the following procedures: 

Download the User Centre + app

Enable localization to avoid losing my device

Enable Wi-Fi Calling to optimize my coverage

Set up a debit or credit card to pay with my mobile

Install a screen protector on my device

Set a mobile data limit on my device

See what my Mobile plan includes

• In the Customer Centre
• In the User Centre + app, Mobile section 

Frequently asked questions about SIM cards