Conditions*

Helix services availability   
Helix technology is available or exclusively available in some regions.

Internet network   
The Helix Internet network is made up of an alloy of the best technologies: optical fibre, coaxial and cutting-edge Wi-Fi.

Wi-Fi 6   
Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.

Most secure Wi-Fi   
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.

No. 1 customer service in Québec 
According to a Léger survey conducted from August 5 to 15, 2024.

Club illico at $5/month   
This limited-time offer applies exclusively to Videotron Residential customers who are not already subscribed to Club illico or Vrai. A subscription to the Club illico platform is $10/month. The offer entails a discount of $5 per month on subscription to illico TV, Helix TV, or Helix TV App. The offer is conditional upon customers maintaining their subscription to Club illico and to the Videotron TV plan. A subscription to the Vrai platform is $5/month. A monthly subscription is required to access Club illico or Vrai on illico TV and on Helix TV, online at clubillico.com and helix.videotron.com, and on tablet and mobile via the Videotron apps. Content availability may differ by platform and is subject to change at any time. Viewing content online requires an Internet connection and may lead to data usage fees, which shall be borne by the customer. The subscription gives customers the right to access part of the content through the digital TV platform, which requires a Helix TV or illico TV new generation subscription. These services are available where technology permits. Taxes extra. Certain conditions apply.

Helix TV app content   
Available on selected channels. Viewing content requires a Wi-Fi network connection and consumes data. Streaming of content, be it live, recorded, or on demand, is limited to Canada only. However, it is possible to stream content abroad that has previously been downloaded in Canada. Fees apply for movie rentals and for viewing pay-per-view content. The rental period for adult movies may vary according to the type of content selected.

Club illico offer   
This limited-time offer applies to new Helix customers who subscribe to Helix Internet and TV. A subscription to the Club illico app is $5/ month. The offer consists of granting a discount of $5/month for life, conditional upon customer subscribing and maintaining their subscription to a Helix Internet and TV. This offer is only available to customers who are not already subscribed to the Club illico app. Viewing content online requires an Internet connection and may lead to extra data usage fees, which shall be borne by the customer. Content availability is subject to change at any time. Taxes not included. Certain conditions apply.

Helix TV 10 Popular and Sports choices + 500 Internet offer at $99/month   
The offer entails: (a) a lifetime promotional discount of $23 per month, conditional upon customer maintaining their subscription to a Helix Internet and TV plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $122. The minimum monthly service rate of the specified plan includes a combined discount of $12 per month, for life, conditional upon subscription to and maintenance of said plan. It is not applicable to another plan and is non-transferable; and (b) the rental of the Helix Fi gateway and one Helix TV terminal, included for customers who subscribe and maintain their subscription to a Helix Internet and TV plan. Equipment rental is subject to availability and gateway and terminal models may vary; and (c) one (1) Premium choice among Club illico (default), Superstations, or Super Channel when the customer subscribes to a Helix Internet and TV plan (excluding Basic TV). The Premium choice is valid exclusively for new customers who subscribe to a Helix Internet and TV plan (excluding Basic TV) or TV App plan, and is conditional upon customer maintaining their subscription. The choice must be kept for at least 30 days before the customer can change it. The content offering is subject to change at any time. Viewing content online may result in the use of data, the charges of which shall be borne by the customer. These services are available where technology permits. Customer has 30 days following activation of their subscription to cancel the agreement and get reimbursed the current monthly rate. However, customer will be required to pay the amounts due for optional and occasional services. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Taxes not included. Certain conditions apply.

Stingray channels included
All Helix TV and TV App plans, with the exception of the TV and TV App Basic plans, include 37 Stingray audio channels, 56 Stingray music channels, 3 Stingray video channels (Festival 4K, Naturescape HD, and Naturescape 4K).