500 Internet, efficiency without excess
Built for practical households
The perfect speed for those looking for a reliable, high-performance connection at the right price, well suited to everyday digital life.
Reliable for everyday, multi-device use
Enjoy fast speeds on a few connected devices for HD streaming, teleworking, browsing, online gaming, and more.
Unlimited and all-inclusive
Unlimited usage – Internet gateway included – Management app included – Advanced Security included
Our Helix equipment
Frequently asked questions about 500 Internet
Our fastest fibre-powered* plans are GIGA Internet, available in most areas where Helix services are available; 2 GIGA Internet, available in select areas only; and 2.5 GIGA Internet, available in certain 100% fibre-to-the-home areas.
Our Internet 500 plan meets the needs of many households with intensive Internet users.
With Helix, the Unlimited 500 Internet is definitely a good choice. Thanks to the high-performance Helix Fi gateway, you can enjoy powerful Wi-Fi* and a strong signal that extends throughout your home. The included Helix Fi app allows you to easily manage your network and all your connected devices, and offers Advanced Security for the most secure Wi-Fi.*
Download speed: 500 Mbps
Upload speed: 50 Mbps
Find the Internet plan that suits you best
GIGA Internet
100 Internet
Videotron, Quebecers’ #1 choice : The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*
It pays to shop online!
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Powerful Wi-Fi
Based on the Full Network Test feature in the Helix Fi app, for which an average of 87% of Helix Internet subscribers got good or excellent results in 2025.
Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.
Depiction of equipment
Equipment images are for illustrative purposes only and may differ from the actual equipment you receive.