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500 Internet, efficiency without excess
Built for practical households
The perfect speed for those looking for a reliable, high-performance connection at the right price, well suited to everyday digital life.
Reliable for everyday, multi-device use
Enjoy fast speeds on a few connected devices for HD streaming, teleworking, browsing, online gaming, and more.
Unlimited and all-inclusive
Unlimited usage – Internet gateway included – Management app included – Advanced Security included
Our Helix equipment
Frequently asked questions about 500 Internet
Our fastest plans are fibre-powered* GIGA Internet, available in most areas where Helix services are available, and 2.5 GIGA Internet, available in certain 100% fibre-to-the-home areas.
Our Internet 500 plan meets the needs of many households with intensive Internet users.
With Helix, the Unlimited 500 Internet is definitely a good choice. Thanks to the high-performance Helix Fi gateway, you can enjoy powerful Wi-Fi* and a strong signal that extends throughout your home. The included Helix Fi app allows you to easily manage your network and all your connected devices, and offers Advanced Security for the most secure Wi-Fi.*
Download speed: 500 Mbps
Upload speed: 50 Mbps
Find the Internet plan that suits you best
GIGA Internet
100 Internet
Videotron, Quebecers’ #1 choice : The most reliable and trustworthy telecommunications company, offering the best customer service in Québec.*
It pays to shop online!
Unlimited 500 Internet at $75/month
This limited-time offer applies to new Videotron customers who reside at eligible addresses and who subscribe to Helix Internet. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $3 per month, conditional upon customer maintaining their subscription to a Helix Internet plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $78; and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet plan. Equipment rental is subject to availability and gateway models may vary. Services, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Taxes not included. Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Powerful Wi-Fi
Based on the Full Network Test feature in the Helix Fi app, for which an average of 87% of Helix Internet subscribers got good or excellent results in 2025.
Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.