What to do in case of fraud or attempted fraud?

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What to do immediately

Depending on your situation

How to protect yourself

Understanding fraud

Fraud can take many forms, such as fraudulent calls, suspicious text messages, or phishing emails. In most cases, fraudsters are looking to obtain personal information or trick you into acting quickly, in the hope of getting money, personal assets, or some other benefit.

These situations are becoming more and more frequent and can affect anyone.

The most common types of fraud

Here are some examples of common frauds:

• Fraudulent calls: calls in which a person impersonates an employee of an organization (bank, service provider, police, etc.).
• Fraudulent text messages (also known as smishing): messages with links or requests for urgent action.
• Phishing emails: fake emails aimed at stealing personal information.
• Identity theft: collection and use of personal information by someone claiming to be an employee of a company or a relative.
• Account fraud: unauthorized access to an account or attempted transfer (e.g., SIM card).

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• Phishing and fraudulent communications
• Unwanted or fraudulent calls

How to recognize a fraud attempt

There are some signs that can help you recognize a fraud attempt:

• Urgent or threatening message or call
• Request for personal or confidential information
• Sending a suspicious link
• Requesting a validation code
• Unknown or unusual number

What to do immediately?

If you think you are dealing with fraud, here are the recommended steps to protect your personal information:

1- Stop the interaction

• Do not click on any links
• Do not respond to the message or call
• Do not provide any information

2- Secure your accounts

• Change your passwords (e-mail, bank, important accounts)
• Enable two-factor authentication
• Check recent logins on your accounts

Check out our tips for choosing a strong password.

3- Check your Videotron account

• Log in to My Account or your Customer Centre
• Check for any unusual activity
• Make sure your contact information is accurate

4- Report the situation, if necessary

• Report fraudulent text messages to 7726 (SPAM)
• Report a suspicious email or call
• Follow the steps in our support pages

Depending on the situation, especially if personal information has been compromised, additional steps such as monitoring your credit report may be recommended.

These actions help you quickly limit the impact of fraud and protect your information.

How to protect yourself in the future

Here are some best practices to help you better protect yourself:

• Use strong and unique passwords
• Enable two-factor authentication
• Be vigilant against urgent messages
• Avoid sharing your personal information
• Use Call and Message Screening Options

Explore our Digital Security Hub