Mobility Support

Learn how your phone and mobile services work, and how to troubleshoot problems.

Facture

Account & Billing 

Monitoring your data usage

Viewing usage rates

Changing your mobile phone

Understanding your invoice

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Facture

Travel  

Using your mobile device abroad

Checking roaming rates

Using the Daily Traveller Pass

Viewing our travel plans

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Facture

Configuration 

Setting up Voicemail

Activating your SIM card

Enabling Wi-Fi Calling

Using the VoLTE feature

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Instructions

User Guide and support for your mobile devices

Understand all the features of your mobile device thanks to our support info and user guides.

  1. Find the search bar Recherche at the top of the page.
  2. Enter Support followed by your device model.

Mobile services

Voicemail
Mobile data
Calls and text messages

Troubleshooting

Restoring the mobile network connection
Resetting your Voicemail PIN
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Smartwatches support

Activating and pairing an Apple Watch
Using an Apple Watch
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Mobility from A to Z

Does cell phone talk sometimes seem obscure? Check out our highly enlightening Mobility lexicon.

Account and apps

Customer account

Customer account

SIGN IN

Get help to sign in

Helix TV App

 Helix TV App

Learn more about the Helix TV app

Helix Fi App

Helix Fi App

Learn more about the Helix Fi app

Device maintenance and protection

Installing a screen protector
Cleaning your phone
Mobile device protection plan

Printable support guides

Understanding and managing your mobile data
Setting up your Voicemail
See all support guides

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