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Overview of contract structure
The document is divided into three main sections:
Summary of Essential Information:
A summary of your services and the corresponding rates and discounts.
Part 1 – Your Agreement
Details on the terms and conditions of your services and discounts.
Part 2 – General rules
Details on general rules applicable to all Videotron Residential customers.
Quickly find what you’re looking for!
On a computer, press Ctrl+F or 
+F in the PDF file of your contract to enter a keyword and search in the document. On a mobile device, use the 
Find in page function.
Helix services contract
This agreement outlines the terms and conditions of Helix Internet, Helix TV, and Helix TV app services, including monthly payments and offer end dates.
Where is the monthly price shown?
On the first page of the Summary of Essential Information, refer to the Summary – Services, multi-product promotional offers and miscellaneous charges section.
The first table shows the regular monthly payments 
and permanent discounts associated with each service 
. The total represents the regular cost of the services 
, without the applicable promotional offers.
The second table shows the limited-time promotional offers 
, including the start and end dates of the discounts 
associated with these offers. Your monthly price, with all discounts and before taxes, is shown in the Monthly costs during first promotional period 
section of this table.
Where are the end dates of offers and instalment plans shown?
Promotional offers
To see when your offers end, refer to the Multiproduct promotional offers table on page 1.
Equipment purchase instalment plans
The Summary of Essential Information section has a table showing Equipment purchased with instalment plan under each applicable service. It shows the monthly fee and payment end date .
Mobile, illico, Hybrid Fibre Internet, and Home Phone services contract
Quickly find the information you need about your other Videotron services.
Where is the monthly price shown?
On the first page of the Summary of Essential Information, refer to the Summary – Services, multi-product promotional offers and miscellaneous charges section.
The monthly amount for your services, with discounts and before taxes, is shown in the Total line of the Monthly costs during first promotional period column.
To this amount is added the monthly payment for the purchase of a mobile device with the Simplified Payment option , if applicable.
The grand total (with discounts and before taxes), which includes the monthly amount for your services and for the purchase of a device, if applicable, is located in the right-hand box of the Monthly costs during first promotional period line.
Where are the offer and Simplified Payment option end dates shown?
Discounts and promotional offers
Promotions and their end dates are listed in the Summary of Essential Information section of the Promotion(s) table under each applicable service.
Simplified Payment option
In the Summary of Essential Information section, under Mobile telephony services, a table shows Equipment purchased with Simplified Payment option. It indicates the monthly cost and the payment end date .
It also shows the minimum monthly payment for the plan required to maintain your discount , if applicable.
Simplified Payment option remaining balance
You can view the amount you still have to pay for your mobile device on your most recent invoice, on the Simplified Payment option page.
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Contract FAQ
The service agreement specifies the amount and duration of your discounts, which are guaranteed for the specified period. However, the current rate for services is not guaranteed and may be increased, with the exception of Mobility rates, which are guaranteed for life as long as you retain your initial subscription. Learn more about rate increases.
Only discounts are fixed until their end date. Standard rates are not guaranteed over time and can be changed.
Sometimes a service is subject to a rate increase. In this case, we will send you a new contract indicating the new conditions. Although your discounts remain in effect until the end of the specified period, your monthly payment may increase slightly.
By its very nature, the document must specify your agreement with us down to the last detail, including the regular rate for services. However, if you benefit from discounts, these are indicated a little further down in your agreement, in a section different from the regular rates.
See the Helix services contract and Mobile, illico, Hybrid Fibre Internet, and Home Phone services contract sections for rates and your actual monthly payment.
Still have questions? Feel free to reach out to our representatives by contacting Customer Service.
If you subscribe to Helix and other Videotron services, your multiproduct discount is included in the contract for these other services.
The warranties are outlined in Part 2 – General rules, Section 3.2. Manufacturer’s warranty (for equipment sold).
Have a problem with leased or purchased equipment? Contact our Technical Support. Our representatives will help you resolve the issue or tell you about warranties and replacement options, as needed.
